Rapid advancements in apps now allow clients to submit receipts to their insurance provider and receive prompt reimbursements. As such, we provide our clients with a digital receipt (we like saving trees) so you can take advantage of this speedy process.

Yes, We take the safety of our clients and staff VERY seriously! All of our staff have clear criminal background checks, vulnerable persons check, are fully trained in First Aid & CPR, are fully licensed and insured to practice massage therapy in the province of Manitoba.

We strive to uphold the values of inclusivity. At My Mobile Massage, we have a ZERO tolerance policy for discrimination of any kind regardless of age, gender identity or expression, sex, sexual orientation, race, physical or cognitive ability, creed, or religion. We expect our Therapists and our clients to uphold these values. All of our therapists are fully trained medical professionals and their gender identity/expression has no affect on their ability to provide massage therapy to our clients.

It's a wonderful idea to want to surprise or treat a loved one to a mobile massage, but massage therapy is a medical service. The person receiving the treatment is required to fill out the: Online Health History Form, Prescreening Form and Treatment Weaver, sent to their email address 24 hour before their appointment. Note: Only a legal guardian is allowed to fill out a medical form on behalf of someone els. (legal documentation must be provided to do so) We also offer Digital Gift-cards that you can send to loved ones so they can book a mobile massage at their connivence. If you wish or need to book a massage for someone els, please follow these steps. contact us directly via email and provide us with; date and time you'd like to request the recipient's: first name last name email adress phone number We will contact you as soon as posable with any further questions and a confirmation of the appointment booking. NOTE: the person receiving the massage will receive the confirmation of the appointment immediately when it is booked.

We require a minimum of twenty-four (24) hours notice (prior to the service start time) to cancel, reschedule or alter any booked appointment (excluding start time delays or illness related cancellations) Failure to provide the required notice will result in full charge of the service that was booked. To cancel your appointment just open your confirmation email and click "Cancel Appointment."

Failure to provide 24hours notice could result in full charge of the service that was booked. (excluding illness) But life does happen! In the event something comes up, a client may request partial credit towards a future appointment if extenuating circumstances prevent the service from being provided. Clients will still be required to pay for the service booked, but a portion will be held as a credit towards their next appointment. It is of the sole discretion of My Mobile Massage and their Therapists in determining what constitutes an “Extenuating Circumstance”. Any abuse of this policy will not be tolerated, and could result in a permanent ban from any future services!

All clients will be required to read and sign an illness pre-screening waiver before every appointment. This waiver will be sent twenty-four (24) hours prior to the scheduled appointment via email. If they or any member of their household do not “pass” the prescreening questionnaire, they will be required to immediately contact My Mobile Massage to determine if it is safe for their treatment to proceed. Possible reasons for cancellation include if the client or a member of their household: Is showing symptoms of illness [cough, shortness of breath, sore throat, runny nose, sneezing, nasal congestion, hoarse voice, loss of smell or taste, nausea/vomiting, diarrhea, abdominal pain, fatigue/malaise, chills, headache, fever]. If their therapist determines that it is not safe for their treatment to proceed, they will cancel the appointment (at no charge to the client) and will reschedule them at a time when it is deemed safe to do so. NOTE: If a client cancels due to illness, they will need wait 14 days (after their or the household members symptoms have resolved) before they will be allowed to book any further appointments with My Mobile Massage.

All our Therapists are Registered RMT’s which means they: have graduated from an accredited minimum 2200 hour massage therapy collage. have clear criminal record checks and clear vulnerable sector checks. (http://www.rcmp-grc.gc.ca/en/types-criminal-background-checks) hold a valid membership to a massage therapy association MTAM (https://mtam.mb.ca) or NHPC (https://www.nhpcanada.org) have worked a minimum of 3 years as an RMT within Manitoba.

We strive to uphold the values of inclusivity. At My Mobile Massage, we have a ZERO tolerance policy for discrimination of any kind regardless of age, gender identity or expression, sex, sexual orientation, race, physical or cognitive ability, creed, or religion. We expect our Therapists and our clients to uphold these values. All of our therapists are fully trained medical professionals and their gender identity/expression has affect on their ability to provide massage therapy to our clients.

My Mobile Massage makes it easy for you. All you have to do is book a time that works best for your schedule, provide an unobstructed space for the therapist to park, unobstructed access to your home (clear path to door from street) and space for the therapist to set up (about 7 feet x 10 feet, or roughly the size of a queen-sized bed) within your home. We provide the rest: sheets, table, music, sherpa blanket, and a highly trained therapist.

When you book your appointment, leave a note to tell us where the therapist should park. If you live in a high volume parking area (Downtown/Exchange District/OsborneVillage), the therapist will do their best to find parking within a 2 block radius of your home. Any extra time required to find parking could result in a shortened treatment time. It is the responsibility of the client to provide safe and easy access to their residence, the cost of the booked services cannot be reduced or discounted due to parking restrictions. Please be aware of parking limits in your area! If a client books a treatment that is longer than the permitted parking time, the therapist will have to shorten the treatment time at the client’s expense.

Absolutely! We love our furry family members too. All we ask is that they be separated from the treatment area or room for the duration of your massage. We don’t want to be stepping or tripping on any tails!

Yes. Any person under the age of 16 can benefit from a massage. Please note the law requires that a parent or guardian give consent and be present (within the residence) during the massage.

Yes, we do! We travel anywhere within the Perimeter Hwy at no extra charge. Any locations outside the Perimeter Hwy are subject to a $2.75 per km fee. (calculated using Google Maps per km outside the Perimeter Hwy) BONUS: For bookings of 3 hours or more we waive the travel fee for the first 50km from the Perimeter Hwy. Please email us (form below) for a quote and booking instructions.

Yes we love doing that! Depending on the set-up of your office, we can offer either table massages (which need a private room) or chair massages (which are done with clothing on in an open space). Learn more >

We do! Just follow the below to start planing your next special day with your friends. Learn more >

Unfortunately, we are not able to provide services in hospitals and other related medical facilities. For assisted living / personal care homes, please contact the facilities management company first to get permission. Then email us with the facilities requirements and the managers contact information before booking. Once we have all the required information we will provide you with instruction on how to book.